Step 01
You miss a call.
Once set up, missed calls automatically forward to Call Catcher, which responds in your business name. No number change or app to download.
You're on
the tools.
We're on
the phone.
When you can't answer, Call Catcher either answers the call or texts the customer back and finds out what they need. You get a prioritised job summary and decide what happens next.
Fewer lost jobs. Less phone tag. A more relaxed end to the day.
A missed call can become a lost job or another callback for the team to chase. Call Catcher responds straight away, captures what the customer needs and puts a clear next step in front of you or your team.
1–2 jobs recovered per week
Real jobs booked and invoiced — not just enquiries that got away.
3 hours saved per week on admin
No more scribbling numbers off voicemail at the end of the day. The details are already in your job board.
Pays for itself inside the first week
At $49/month, one recovered job covers it many times over. Everything after that is more money in your pocket and less chasing your tail on who's who and what's what.
From our first 90 days live with NZ tradies in Tauranga, Bay of Plenty, and Auckland.
Three steps. Nothing to set up day-to-day. No app to open — all jobs listed on a simple job card.
Once set up, missed calls automatically forward to Call Catcher, which responds in your business name. No number change or app to download.
On Text plans, the caller receives an immediate message. On Voice plans, Carl, our automated assistant, answers and asks the trade-specific questions that matter.
Urgent jobs are flagged straight away and sent straight to your phone — name, suburb, issue, tap-to-call. Reply ACCEPT or DECLINE. Everything else lands in your job board with the customer, location, issue and next action clearly set out.
Our automated assistant answers or follows up by text, asks what matters, flags urgency and sends a clear job summary. It doesn't quote, diagnose or commit you to work — you stay in control.
One recovered job is all it takes to cover the monthly cost.
For individual operators and smaller teams that want missed calls captured, organised and ready to action.
For busier trade businesses that need more capacity and automated customer follow-up.
For teams managing repeat, high-value and commercial customers.
Additional calls beyond your monthly cap: $0.50 per call.
Catch Reception gives your customers one reliable front door — answering, triaging and routing calls around the way your team already works. A separate, managed service — not a self-serve tier.
Across all plans: billed monthly. Powered by Intelligentle® — Carl answers missed calls by phone, no app or login needed. If a customer would rather text, we follow up that way too.
It's a no brainer.
Straight answers about how Call Catcher works, what powers it, and what happens to your customer's details.
Call Catcher is an automated first-response service for missed trade calls. On Voice, Carl — our automated assistant — answers; on Text, Call Catcher opens by message. Either way, the same trade-specific questions capture the job and hand the decision back to you.
Text responds to a missed caller by message. Voice lets Carl — our automated assistant — answer the call directly and gather the details in conversation, with text still available if they'd rather not talk. Either way, you get the same clear job summary.
Yes. Carl introduces himself as your business's automated assistant. If someone asks whether he's AI, he answers openly. Any follow-up texts are sent in your business name.
Voice isn't the only option. If they'd rather not talk to Carl, Call Catcher sends a text to gather the same details. Their job is captured and a summary sent to you or your team.
Within seconds. Missed calls forward automatically: Carl answers on Voice; on Text, the customer gets an immediate message.
No. Customers keep ringing the number they know. Once set up, missed calls automatically forward to Call Catcher.
The questions are tailored to your trade. Call Catcher typically captures the customer's name, location, what they need and how urgent it is, then turns that into a clear job summary.
Not unless a separately agreed workflow explicitly allows it. The standard Call Catcher service collects and prioritises information; it does not quote, diagnose, promise attendance times or commit you to work. You make the commercial and technical decisions.
Call Catcher can recognise urgency, use approved safety-first language and alert you promptly. It does not diagnose the fault or tell a customer that a situation is safe.
It means Call Catcher operates as humanly as possible, within a defined set of rules — what it says, what it won’t say, when it escalates, and how it hands the conversation back to you. It’s what keeps the system within safe, useful boundaries: calm when customers are stressed, clear when jobs are urgent, and always ready to step back so you can take over.
Jobs appear in your Call Catcher job board. Urgent work can be sent straight to your phone, while routine work appears in your digests. Supported job-management integrations reduce duplicate data entry.
Yes. Data is encrypted in transit and at rest, stored on secure cloud servers. You own your customer data. Customers can opt out at any time by replying STOP.
For a sole operator, Call Catcher handles the first response and missed-call triage, so you're not stopping work for every call. For larger teams or shared lines, Catch Reception is a bespoke build — routing, escalation and job-management integration around how you already work. Either way, the decisions stay with your business.
Text and Voice setup is automated — once you've switched on call forwarding, missed calls go to Call Catcher automatically. There's no lock-in contract — you can cancel anytime.