Across 0800, mobile and local numbers, Catch Reception answers overflow and out-of-hours calls in your business name, captures the job and its urgency, and gets it to the right branch, team or queue — without replacing the people who know your customers.
Built for multi-operator crews, franchise networks and multi-branch trade businesses.
Use Catch Reception for overflow, out-of-hours or selected call routes. Carl or Tracey provides a consistent first response while your team keeps control of allocation and customer relationships.
Carl and Tracey are our male and female Intelligentle™ personas — open about being AI if a caller asks.
Callers who would rather not continue by voice can still provide their details by text.
Hi, you've reached [business name] — this is Carl [or Tracey], [business name]'s automated assistant. What's your full name, and what can we help with?
Your chosen 0800, mobile or local call routes are configured to forward to Catch Reception for overflow or out-of-hours cover.
Carl or Tracey answers in your business name and identifies as your automated assistant.
Using your approved questions, the assistant captures who, where, what and urgency.
Urgent jobs rise to the top. Non-urgent remedial work and quotes remain visible below.
The job goes to the right branch, team or priority queue and, where configured, is created in your existing job-management system.
Control stays with your team throughout: Catch Reception captures, prioritises and routes the job — your team decides what happens next.
Every captured call appears with customer details, location, job category and urgency — urgent jobs at the top, remedial work and quotes organised below.
Supported workflows can create jobs in Fergus, ServiceM8 or Simpro, reducing re-keying and keeping allocation inside the systems your team already uses.
Once a caller confirms who they are, Catch Reception recognises them and adds context — while identifying and capturing new customers correctly. Caller ID alone is never enough to disclose an existing customer's details.
Built on SOC 2 Type II–certified infrastructure end to end — hosting, database, AI and voice — with enterprise-grade encryption and access controls throughout.
Your data is never sold or shared. Region-locked hosting and disabling voice-model training are both being finalised as part of enterprise onboarding.
Intelligentle™ is our unique, trademarked conversational AI governance framework. It defines what Carl and Tracey can say, what they must not say, when they escalate and how control returns to your team — keeping every conversation empathetic, consistent and within business-approved boundaries.
We map your current call flow, configure one defined overflow or out-of-hours route, agree the urgency and hand-off rules, and review real calls with your team before extending it further.
One operator and one number? See Call Catcher plans.
Multiple operators, branches or shared lines? Scope Catch Reception around your operation.
Catch Reception builds on Call Catcher's live experience handling real inbound trade calls, with routing, shared visibility and integrations configured around larger teams.
Scoped to your call volume and the number of lines you need, alongside team size and branch count — exact price set on the scoping call.