Straight answers about how Call Catcher works, what powers it, and what happens to your customer's details.
Call Catcher is an automated first-response service for missed trade calls. On Voice, Carl — our automated assistant — answers; on Text, Call Catcher opens by message. Either way, the same trade-specific questions capture the job and hand the decision back to you.
Text responds to a missed caller by message. Voice lets Carl — our automated assistant — answer the call directly and gather the details in conversation, with text still available if they'd rather not talk. Either way, you get the same clear job summary.
Yes. Carl introduces himself as your business's automated assistant. If someone asks whether he's AI, he answers openly. Any follow-up texts are sent in your business name.
Voice isn't the only option. If they'd rather not talk to Carl, Call Catcher sends a text to gather the same details. Their job is captured and a summary sent to you or your team.
Within seconds. Missed calls forward automatically: Carl answers on Voice; on Text, the customer gets an immediate message.
No. Customers keep ringing the number they know. Once set up, missed calls automatically forward to Call Catcher.
The questions are tailored to your trade. Call Catcher typically captures the customer's name, location, what they need and how urgent it is, then turns that into a clear job summary.
Not unless a separately agreed workflow explicitly allows it. The standard Call Catcher service collects and prioritises information; it does not quote, diagnose, promise attendance times or commit you to work. You make the commercial and technical decisions.
Call Catcher can recognise urgency, use approved safety-first language and alert you promptly. It does not diagnose the fault or tell a customer that a situation is safe.
It means Call Catcher operates as humanly as possible, within a defined set of rules — what it says, what it won’t say, when it escalates, and how it hands the conversation back to you. It’s what keeps the system within safe, useful boundaries: calm when customers are stressed, clear when jobs are urgent, and always ready to step back so you can take over.
Jobs appear in your Call Catcher job board. Urgent work can be sent straight to your phone, while routine work appears in your digests. Supported job-management integrations reduce duplicate data entry.
Yes. Data is encrypted in transit and at rest, stored on secure cloud servers. You own your customer data. Customers can opt out at any time by replying STOP.
For a sole operator, Call Catcher handles the first response and missed-call triage, so you're not stopping work for every call. For larger teams or shared lines, Catch Reception is a bespoke build — routing, escalation and job-management integration around how you already work. Either way, the decisions stay with your business.
Text and Voice setup is automated — once you've switched on call forwarding, missed calls go to Call Catcher automatically. There's no lock-in contract — you can cancel anytime.
Got what you came for? See how Call Catcher works, then drop us your details for a walkthrough.