Questions, answered.
Straight answers about how Call Catcher works, what powers it, and what happens to your customer's details.
Is Call Catcher a human call centre or AI?
It’s neither — and that’s the point. Call Catcher is powered by Intelligentle, a proprietary conversational intelligence framework built to communicate with the calm, clarity, and care of a great human operator — but with the consistency and speed of a system that never sleeps, never has a bad day, and never misses a message. It texts missed callers within seconds, captures what they need, and sends you a structured summary — without ever pretending to be you.
Watch the 90-second demo →
Will customers know it’s not me personally replying?
Yes — and that’s intentional. Call Catcher replies in your business name and makes clear that you’ll be in touch. Customers aren’t misled. They get a fast, useful first response instead of silence or voicemail.
See what the SMS looks like →
How quickly does it respond after I miss a call?
Within a few seconds. As soon as a call goes unanswered, Call Catcher texts the caller automatically in your business name. There’s no app to open and no manual step from you.
Do I need to change my phone number?
No. Call Catcher works with your existing number via call forwarding. Customers ring the same number they always have. Setup takes around 15 minutes.
See how setup works →
What details does it collect from callers?
Name, suburb, what they need, and how urgent it is. You get a clean summary sent straight to your phone — not a voicemail you have to replay three times.
Can it book jobs, quote prices, or give advice?
No. Call Catcher collects information and sends it to you. It doesn’t quote prices, book appointments, diagnose problems, or commit to anything on your behalf. It does make it easier to accept, decline or call the customer back — but all decisions and remedial advice stay with you.
See pricing →
What happens with urgent or unsafe jobs?
If a caller flags urgency — power out, flooding, a safety risk — Call Catcher captures that clearly in your summary and can send appropriate safety-first language. It doesn’t provide technical advice or make the call for you.
What does ‘Powered by Intelligentle’ mean?
It means Call Catcher operates as humanly as possible, within a defined set of rules — what it says, what it won’t say, when it escalates, and how it hands the conversation back to you. It’s what keeps the system within safe, useful boundaries: calm when customers are stressed, clear when jobs are urgent, and always ready to step back so you can take over.
Where do the job details go?
Once all details are gathered, jobs go into your Call Catcher job board so you can decide what to do with them. Urgent jobs are sent straight to your phone via text, within seconds of the customer replying. Integration with job management tools like Fergus means customer and job details captured by Call Catcher sync across — reducing data entry and additional admin.
Is my customers’ data safe and private?
Yes. Data is encrypted in transit and at rest, stored on secure cloud servers, and never sold or shared with third parties. You own your customer data. Customers can opt out at any time by replying STOP.
Read our privacy policy →
How long does setup take, and can I cancel anytime?
Setup takes around 15 minutes. There’s no lock-in contract — you can cancel anytime.
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