Terms of Service
Who we are
Call Catcher is operated by Scaileboard Limited(NZBN 9429053271525), trading as Call Catcher. When you sign up, you're entering an agreement with us.
What we do
Call Catcher is a missed-call triage service for trade businesses. When your phone goes unanswered, our system sends an automated SMS to the caller on your behalf, captures their enquiry, and delivers a summary to you. You remain responsible for following up with your customers.
Your account
You must provide accurate information when signing up. You are responsible for all activity under your account. Call Catcher is for use by legitimate trade businesses operating in New Zealand.
Pricing & payment
Plans are billed monthly in NZD. Your plan includes:
- Catch ($99/month): Missed call SMS triage, SMS alerts, live job card.
- Catch More ($149/month): Everything in Catch, plus lunchtime digest (12:30pm) and EOD wrap (5:30pm).
No per-job charges. No surprise fees. Pricing may change with 30 days' notice.
Cancellation
You can cancel at any time by giving 14 days' written notice to hello@callcatcher.co.nz. Your service continues until the end of the 14-day period. We don't charge cancellation fees. Your phone number remains yours.
Fair use
Plans cover a single trade business. Use of the service to send unsolicited marketing messages, spam, or messages unrelated to genuine missed-call triage is not permitted and may result in immediate termination.
Liability
We'll do our best to keep the service running reliably. However, we don't guarantee uninterrupted service and are not liable for missed calls, lost jobs, or business losses arising from service outages or errors. Our liability is limited to the amount you paid in the preceding month.
Changes
We may update these terms from time to time. We'll notify you by SMS or email with 14 days' notice before material changes take effect.
Privacy Policy.
What information we collect
We collect information you provide when signing up (name, business name, trade type, mobile, email) and information generated through the service (caller mobile numbers, SMS conversation content, job summaries).
How we use your information
We use your information to:
- Operate and improve the Call Catcher service.
- Send you SMS alerts, digests, and job summaries.
- Contact you about your account.
- Comply with our legal obligations.
Your customers' information
When a caller contacts your business and receives an automated SMS response, their mobile number and conversation content is captured and stored as part of your job record. This information belongs to you. We do not use it for any purpose other than delivering the service to you.
Data storage
Your data is stored securely using industry-standard encryption. We take reasonable steps to protect it from unauthorised access, loss, or misuse.
We don't sell your data
We do not sell, rent, share, or disclose your data or your customers' data to any third party, except where required by law or to operate the service (e.g. our SMS provider).
SMS opt-out
Every automated SMS sent through Call Catcher includes the option to reply STOP to opt out. Opt-out requests are processed immediately. We comply with the New Zealand Unsolicited Electronic Messages Act 2007 and the Privacy Act 2020.
Your rights
Under the Privacy Act 2020 you have the right to access and correct personal information we hold about you. To make a request, contact us at hello@callcatcher.co.nz.